Volunteers and capacity

Under Volunteers you see everyone who has booked. “Active” counts distinct people with at least one booking in the last 12 months. “Total” reflects broader history depending on filters. Lite has no volunteer cap.

You can edit a volunteer from the list (Edit button): email, unified reminder consent (WhatsApp/SMS), and—if you are the admin—their name. Phone cannot be changed in the panel; it is the primary identifier on the portal.

Import CSV (Pro): under Volunteers → Import CSV, download the template, validate phones by country, and create or update records in bulk. Columns: name, phone, optional country, email, whatsapp, and type. Review the preview before confirming.

Coordinators can edit email and consent only for volunteers with active bookings at locations they manage.

Email is optional when booking. If a volunteer skipped it, they can add it later under “Check my booking” (with their phone), or you can fill it in under Volunteers or the Email column in Bookings.

Phone numbers are stored as digits only. +1 (305) 555-0100 and 3055550100 match if they are the same number. Note: 10 local digits without country code do not match +1 plus 10 digits — volunteers should stay consistent.

Per-day capacity: each schedule day has a maximum headcount. When full, the day may still show but with no available slots or a “full” message.

Interest form: if you enabled “Waitlist / interest” in Settings, the portal shows a form when there is no capacity or for people who want to signal availability. Responses appear under Volunteers → Interest.

Exporting volunteer and interest CSV is a Pro feature. On Lite you can view and search in the panel.

Legacy phone normalization: if you migrated data or see duplicates, open a ticket with your organization name and a sample phone number—we will help review the records.